Desktop Support Technician - job 2 of 3

Job Summary

A company is looking for a Desktop Support Technician to provide outstanding end-user support within their IT team.

Key Responsibilities

• Provide hands-on technical support via ticketing system, chat, or in person
• Configure and deploy laptops, monitors, VoIP phones, and software for new hires
• Troubleshoot Windows and Mac hardware/software issues and support remote users

Required Qualifications

• 1+ years in a Desktop Support, IT Technician, or Help Desk role
• Experience supporting both Windows and Mac environments
• Basic networking and peripheral troubleshooting skills
• Familiarity with Google Workspace and user directories like Okta or Azure AD (preferred)
• Customer-first mindset with strong interpersonal skills