Desk Side Analyst (Paducah, KY) - job 1 of 2

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Position Summary:
The Field Services Desktop Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner.

Position Responsibilities:
• Manage/repair all technology hardware including but not limited to computers, printers, and scanners.
• Maintain accurate hardware production inventories and spare stock
• Troubleshooting some software as needed
• Adheres to all documented processes
• Travel to off-sites to provide the same level of support as the main campus assignment
• Assist with project assignments to implement new technologies or hardware
• Provide on-call and project support as needed
• Assist with the movement of I&T assets either receiving new equipment or decommissioning of end of life equipment
Position Requirements:
• Demonstrate a deep understanding of the technical environment and its business return.
• Strong communications; written and oral
• Have the necessary communication and interpersonal skills to interact with clients at all levels
• Can keep up to date with technology as it develops and inform their clients of the potential impact.
• Be self-managing and capable of prioritizing workload based on client requirements.
• The ability to work under pressure within a team and the ability to multitask are important attributes for this role
• The candidate will have good problem-solving skills and be highly motivated. He/she will be required to work on own initiative and must therefore possess good decision-making skills
• Maintain a clean and orderly work environment.
• The candidate will need to be able to take direction from leads and react to downtimes in the environment.
• Possess a valid driver’s license and be able to provide an annual Motor Vehicle Report (MVR) that meets requirements.
Education and Experience:
• Bachelor’s degree in the field of computer science, telecommunications, or information sciences, and 3 years experience or 6 years of relevant work experience