Demand Management Analyst

Job Summary

A company is looking for a Demand Management Analyst to facilitate the demand management process throughout the change lifecycle.

Key Responsibilities

• Assist in executing the demand process based on direction and prioritization criteria from the Demand Manager
• Collaborate with the Demand Manager and software development team to ensure timely completion of scheduled and escalated work
• Participate in demand prioritization discussions and review metrics on demand fulfillment and backlog management

Required Qualifications

• Bachelor's Degree and 4 years of experience in Analytics, Modeling, or Reporting, or High School Diploma/GED with 8 years of relevant experience
• Good working knowledge of the ServiceNow and Jira platforms
• Understanding of ITSM processes, particularly Change Management
• Preferred ITIL Certification and Six Sigma certification
• Experience in an Agile work environment is a plus