CX Operations Analyst

Job Summary

A company is looking for a CX Operations Analyst (Remote).

Key Responsibilities

• Execute technology and process improvements for Customer Experience (CX) initiatives
• Interpret business requirements and configure tech applications and software integrations
• Assist business partners with Knowledge Base configuration and expand a Service Quality Program

Required Qualifications

• A bachelor's degree in a related field is preferred
• Experience implementing and configuring applications, including Salesforce and Qualtrics, is preferred
• System administration experience specific to Salesforce and Qualtrics is preferred
• Must be available to travel as needed for business purposes
• Strong organizational and time management skills are required