Customer Trainer

Description :Overview

We are seeking a dynamic and enthusiastic Customer Trainer to join our Customer Engagement and Adoption team. This role is instrumental in empowering our customers to maximize the value of our products through engaging, effective training programs. If you are passionate about helping others succeed and have a knack for breaking down complex information, we want to hear from you!About the PositionAs a trainer, you will design and deliver training programs to our real estate brokers, agents and internal staff, ensuring they understand and effectively use our products. You will collaborate with various teams to create resources, facilitate workshops and provide ongoing support, helping customers achieve their business goals with confidence and efficiency.Responsibilities

• Conduct needs assessments to identify training requirements for customers.
• Define training objectives and learning outcomes in collaboration with the instructional designer.
• Develop and deliver in-person and virtual training sessions tailored to customer needs.
• Create and maintain training materials, including guides, videos and presentations.
• Facilitate workshops and hands-on sessions to enhance customer understanding of product features.
• Utilize storytelling, live demonstrations and other exercises to connect training to real-world scenarios.
• Drive adoption of products and other company initiatives by demonstrating the value of solutions, addressing pain points, and providing actionable tips for seamless integration into workflows.
• Monitor training effectiveness through feedback and analytics, making improvements as needed.
• Act as a subject matter expert on the company’s products and services.
• Stay updated on product updates and industry trends to incorporate into training programs.
• Collaborate with internal teams to align training content with business goals, product updates, and customer feedback.

The Ideal Candidate Would Have

• A passion for teaching and empowering others.
• Proven record of success in a similar role.
• Excellent interpersonal and communication skills.
• Strong organizational abilities, time management and attention to detail.
• A proactive attitude with the ability to adapt to different learning styles.
• A collaborative mindset and a willingness to share knowledge.
• Strong technical acumen and a desire to learn new technology

Required Skills

• Highly self-motivated with the ability to excel both independently and collaboratively across teams.
• Willingness to travel up to 30% of the year regionally.
• Experience delivering training in-person and virtually.
• Confident, dynamic, and engaging presentation skills with experience speaking in front of large audiences
• Proficiency in creating engaging training materials.
• Strong understanding of adult learning principles.
• Proficient in presentation tools (e.g., PowerPoint) and online training platforms (e.g., Zoom, Microsoft Teams).
• Ability to confidently deliver live demonstrations of technology and other products.
• Proven ability to explain technical concepts to non-technical audiences.

Bonus Skills

• Experience in the real estate industry or familiarity with real estate technology platforms.
• Knowledge of instructional design principles and e-learning tools (e.g., Articulate, AHA Slides, Descript, etc.).
• Experience with data analytics and reporting tools to track training success.
• Knowledge of Inside Real Estate’s BoldTrail technology solutions

This role offers the opportunity to make a meaningful impact by empowering customers with the skills they need to thrive. If you are ready to inspire and drive success, you are encouraged to apply!Hire Range/Rate:$55,000 – $67,000Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.

• Competitive Medical, Dental, and Vision benefits
• Retirement plans with optimal company match
• Annual bonus/merit opportunity
• Educational Assistance
• Mental Health support program
• M.O.R.E. Events offered in-person and virtually
• Mentorship program
• Employee Resource Groups

• Community Engagement
• Diversity, Equity, and Inclusion
• Parenting
• Remote
• Women at RE/MAX

RE/MAX, LLC & Motto MortgageNow is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard.RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.Application Deadline: July 28, 2025