Customer Support Specialist - job 12 of 31

Job Summary

A company is looking for a Customer Support and Engagement Specialist for a 100% remote position.

Key Responsibilities

• Respond to and resolve incoming messages, calls, and tickets from patients and team members
• Provide personalized support for potential patients and assist with onboarding
• Manage incoming referrals and coordinate with the patient care team

Required Qualifications

• 3-5 years of experience in a customer support role within hospitality or healthcare
• Minimum 2 years of inside sales/outbound call engagement experience
• 1-3 years of experience in a fast-paced startup environment
• Technical aptitude and ability to learn software programs
• Experience using customer management platforms like Zendesk or Jira Service Desk