Customer Support Representative - job 2 of 6

Our client, an elite ServiceNow Consulting partner, are hiring a Customer Support Representative to join the team in Maryland on a contract basis. The successful candidate will play a key role in managing the onboarding and offboarding processes for employees, ensuring that system access is granted and revoked promptly.

Responsibilities
• As the Customer Support Representative, you will oversee and document employee lifecycle processes, ensuring timely provisioning of system access and distribution of equipment.
• Review and submit system access forms to ensure employees receive the appropriate access.
• Ensure system access is promptly revoked upon employee termination and update relevant documentation.
• Collaborate with scrum teams to schedule and manage Authorized Service Interruptions (ASI), minimizing operational disruptions.
• Maintain accurate and secure records that adhere to organizational and regulatory standards.
• Manage IT Service Management systems and track workflows using Jira.
• Work closely with scrum teams, managers, and stakeholders to ensure tasks are completed on time and operations run smoothly.
• Assist in defining and optimizing processes to streamline project tasks and keep management informed on progress.

Skillset
• U.S. Citizenship with an active DoD Secret clearance is mandatory.
• Master’s/Bachelor’s degree with a minimum of three years of relevant experience.
• Proven experience with onboarding/offboarding candidates and managing system access.
• Familiarity with project task dependencies, risks, and mitigation strategies.
• Strong written and verbal communication skills for effective collaboration with teammates, management and customers.
• Excellent organizational and task management skills with strong attention to detail.
• Knowledge of AWS and proficiency in the Microsoft Office suite.
• Strong customer service skills and the ability to address client/employee concerns.
• A continuous learner with an interest in new tools, systems and industry best practices.

Interested? Apply Now!

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