Customer Success Operations Manager

Job Summary

A company is looking for a Customer Success Operations Manager.

Key Responsibilities

• Provide oversight and reporting on internal customer-related tickets within various JIRA projects
• Manage customer service requests, including processing service order agreements and facilitating cross connect orders
• Support the customer intake process by leading the completion of various pre-sales forms and engaging with Legal as needed

Required Qualifications

• Demonstrated experience in an Account Management/Customer Success/Sales role
• Experience with CRM/Ticket Management systems, preferably JIRA and Salesforce
• Ability to work in a fast-paced environment with multiple tasks or goals
• Experience in the software, Cloud SaaS, or Internet/Telecommunications industries is a plus
• Enthusiasm for learning new skills and systems