Customer Success Manager - job 3 of 15

Job Summary

A company is looking for a Customer Success Manager to build partnerships and drive value for mid-market to enterprise accounts.

Key Responsibilities

• Manage and grow relationships with assigned accounts, ensuring a seamless customer journey from onboarding to renewal
• Develop Customer Success Plans with customers, tracking success metrics aligned with their business objectives
• Lead Executive Business Reviews to present progress, align on strategic goals, and identify growth opportunities

Required Qualifications

• Bachelor's degree or equivalent experience
• 2+ years of experience in Customer Success, Account Management, Sales, or related fields
• 1+ years of experience working directly with executives in presenting and relationship management
• Proven success in onboarding and implementing technical products
• Familiarity with CRM tools and proficiency with collaboration platforms