Customer Success Management Lead

Job Summary

A company is looking for a Customer Success Management Lead to provide support and oversight to the CSM team.

Key Responsibilities

• Provide 1:1 support, coaching, and mentorship to the CSM team
• Maintain SOPs and ensure adherence to best practice standards
• Serve as the primary escalation point for client issues and track department KPIs

Requirements and Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field preferred
• 5+ years of direct customer service experience required
• 3+ years of SaaS experience required
• 2+ years of customer success leadership experience required
• Skilled in all Office Suite applications