Customer Success Director - job 2 of 7

Job Summary

A company is looking for a Director of Connection Point Customer Success.

Key Responsibilities

• Oversee and manage project-specific and operations and maintenance backlogs for Connection Point clients
• Facilitate weekly and monthly meetings with project and delivery leadership to communicate updates and prioritize backlog items
• Build and maintain relationships with customers, ensuring their needs are met and overseeing overall customer experience

Required Qualifications

• Bachelor's degree in a related field
• 10-12 years of relevant professional experience
• Ability to influence stakeholders to achieve results
• Data-centric approach to collecting and analyzing customer data
• Knowledge of agile delivery practices and technology application for business transformation