Customer Success Account Manager

Job Summary

A company is looking for a Customer Success - C&E - Account Manager.

Key Responsibilities

• Manage client accounts and the full product lifecycle, ensuring optimal service delivery and customer engagement
• Develop strong relationships with clients to maximize satisfaction and revenue while adhering to contractual obligations
• Identify opportunities for product upselling and resolve customer issues, providing technical support as needed

Required Qualifications

• Preferred college degree in business, communications, or related field; high school diploma with relevant experience considered
• Prior experience in a customer-facing or relationship management role
• Experience with technology/web-based software and proficiency in Microsoft Suite
• Familiarity with Salesforce.com and WebEx is beneficial
• Knowledge of commercial real estate or lender market is desired