Customer Service Supervisor

Job Summary

A company is looking for a Customer Service, Production Supervisor.

Key Responsibilities

• Supervise administrative staff and provide feedback for career development
• Develop and refine Standard Operating Procedures (SOPs) to enhance departmental processes
• Analyze quality assurance data to identify trends and improve service quality

Required Qualifications

• Associate degree or equivalent experience required; Bachelor's degree preferred
• Minimum of 5 years relevant experience in healthcare/biotech and/or customer service setting
• Previous experience using a CRM solution and/or database required
• Knowledge of contact centers and business solutions
• Experience in policy and procedure writing