Customer Service Representative-Only Indianapolis Can Apply

Bcforward Seeking for the role Service Center Assistant (Remote Work Opportunity)

We’re Hiring! | Service Center Assistant (Remote Work Opportunity)

Location: Indianapolis, IN 46278

Duration: 1 Year | Monday–Friday | 8 AM – 5 PM

Pay Rate: $17.00/hr

Start: On-site for 3 days, then fully Remote

Position: Service Center Assistant

Join our dynamic Customer Service Team and help support a best-in-class claims application process. This is a fantastic opportunity to work remotely while building your career in customer service and claims support.

Key Responsibilities:
• Serve as the primary liaison for customers, providing clear, professional communication and problem resolution
• Educate and guide customers on required documentation, timeframes, and claim status updates
• Accurately input claim data into internal systems
• Assign new claims to the appropriate team member
• Ensure customer calls are routed to the correct department
• Contribute to a positive, quality-driven service culture

Qualifications:
• High school diploma or GED required
• Minimum 1 year of customer service experience (call center experience preferred)
• Strong communication skills—both written and verbal
• Knowledge of disability plan eligibility and claims processing is a plus
• Proficient in Microsoft Office and general PC use
• Organized, team-oriented, and able to meet performance goals

Perks:
• Remote flexibility after initial training
• Join a supportive, quality-focused customer service team
• Gain valuable industry experience in claims support