Customer Service Representative (TN, KY, VA)

Job Summary

A company is looking for a Customer Service Representative (Voice and Non-Voice).

Key Responsibilities

• Assist in transferring calls between patients, pharmacies, and doctors
• Provide first-level support to customers via email and chat, addressing inquiries and troubleshooting issues
• Document customer interactions and collaborate with colleagues on best practices

Required Qualifications

• At least a high school diploma
• 6 months of experience in customer service via phone, email, or live chat
• Healthcare experience is a plus
• Start-up experience is a plus
• Able to adapt to a fast-paced and frequently changing environment