Customer Service Representative, Remote Job - job 1 of 2

At Stone Tek Mason Supply, we don’t just sell materials at competitive prices, we help contractors, architects, and homeowners create outstanding landscapes. We’re your trusted source for virtually everything you need for your next project.

From gorgeous pavers and natural stone to all the essential materials and tools needed for outdoor living spaces, we have what you need for a successful landscaping project.

Join our team as a Customer Service Representative and provide essential support to our customers. You’ll handle diverse inquiries related to our products and services, working across various communication channels to resolve issues and ensure customer satisfaction.”

We’re committed to your professional development, offering thorough technical training and industry certifications. This is a chance to build a rewarding career with a high-performing, employee-owned company, where you’ll be part of a team delivering on a robust and expanding project pipeline.

Responsibilities:
• Handle diverse customer inquiries and provide effective solutions.
• Provide real-time support via various communication channels.
• Analyze customer feedback to improve service quality.
• Document customer interactions and resolutions.
• Ensure customer service standards are met through collaboration with team members.
• Generate daily reports and documentation of customer interactions and resolutions in electronic format.
• Collaborate with team leads and senior staff to ensure adherence to service level agreements and customer satisfaction.

Requirements:
• Ability to interpret customer information.
• Problem-solving aptitude.
• Flexible availability.
• Strong communication skills.
• Relevant customer service or technical certifications.
• 1+ years customer service experience.
• High school diploma/GED.
• Proficiency with customer service software.
• Ability to handle high call/email volume.
• Product/service knowledge certification (if applicable).
• Comfortable in fast-paced environment.
• Adaptability to changing protocols.