Customer Service Representative – Cuyahoga Falls, OH

About the position

The Customer Service Representative serves as the primary liaison between patients and healthcare providers, ensuring effective communication and resolution of issues. This full-time role involves managing patient inquiries, scheduling appointments, and maintaining accurate records within the Electronic Medical Record system. The position requires flexibility in working hours to support 24/7 operations, contributing to improved health outcomes and advancing health equity.

Responsibilities
? Answer all calls by greeting patients appropriately and listening actively for patient issues.
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? Follow protocols for correctly recording and delivering messages.
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? Provide patients with information on the expected outcome of calls.
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? Verify patient information and record all call information within the EMR as per written protocols.
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? Schedule or cancel appointments as per patient requests.
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? Page individual Providers as needed per protocol.
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? Perform other clerical duties as assigned.
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? Maintain confidentiality of patient, employee, or financial records.

Requirements
? High School Diploma/GED
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? Must be 18 years of age or older
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? Ability to work onsite at Western Reserve Hospital
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? Flu shot must be up to date
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? Ability to work any of the 8-hour shift schedules during normal business hours of 8:00am – 4:00pm, Monday – Friday.

Nice-to-haves
? Medical Assistant experience
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? 1+ years of medical receptionist experience
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? 6+ months of experience working in a call center environment
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? Ability to operate the phone system, computer, and other related business equipment.

Benefits
? Comprehensive benefits package
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? Career development opportunities
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? On-the-job training for 3-4 weeks