Customer Service Manager - job 2 of 5

Job Summary

A company is looking for a Customer Service Manager for Software Implementation.

Key Responsibilities

• Guide customers through software adoption and optimize system utilization
• Develop tools and templates to enhance solution offerings and implementation methodologies
• Provide training and enablement, and execute assessments to evaluate customer outcomes

Required Qualifications

• BA or BS degree in business, information management systems, or engineering
• 5+ years of experience with SaaS solutions for ERP/CRM systems
• In-depth knowledge of accounts payable and the procure-to-pay process
• Experience in consulting with senior-level client leadership
• Self-starter with remote work experience and proficiency in Microsoft Office