Customer Service Agent For Airline – No Experience Needed – Work Remote

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking enthusiastic individuals to join our team as Customer Service Agents for an airline, a role that offers the flexibility of remote work. This position is perfect for those looking to kickstart their career in the customer service industry, especially within the thriving online media sector. As a Customer Service Agent, you will engage with customers from diverse backgrounds, assisting them with their travel inquiries and ensuring they receive top-notch service. What sets this opportunity apart is that no prior experience is needed; we believe in providing comprehensive training to help you succeed in this role. Join us at The House of Mercier, where we connect talent with opportunity, and be part of a supportive team that values your growth and development, while serving a critical function in the airlines’ customer service experience.

Responsibilities
• Assist customers with inquiries regarding flight bookings, cancellations, and changes.
• Provide accurate information about airline policies and procedures.
• Handle customer complaints and resolve issues in a professional manner.
• Use various communication channels such as phone, email, and chat to assist customers.
• Maintain a positive and empathetic attitude toward customers at all times.
• Document customer interactions and update their information in the database accurately.
• Collaborate with team members to improve service efficiency and customer satisfaction.
• Strong communication skills, both verbal and written.
• Ability to work independently in a remote environment.
• Flexible schedule to accommodate varying customer needs.
• Basic computer skills and familiarity with customer service software.
• A high school diploma or equivalent.
• Excellent problem-solving skills and ability to think on your feet.
• Desire to learn and grow within the customer service field.
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan