Customer Onboarding Success Manager

Job Summary

A company is looking for a Customer Onboarding Success Manager.

Key Responsibilities

• Act as the key contact for clients post-sale to implement solutions into their operational environment
• Manage the onboarding experience and ensure all key milestones are met, including product set-up and training
• Leverage analytics to improve product adoption and enhance overall customer success through feedback and relationship building

Required Qualifications

• Strong project management and leadership skills
• Experience in customer relationship management and advocacy
• Ability to analyze data and leverage insights for customer success
• Proven track record of increasing product adoption and customer satisfaction
• Familiarity with CRM systems and customer service best practices