Customer Onboarding Services Manager

Job Summary

A company is looking for a Manager, Customer Onboarding Services.

Key Responsibilities

• Lead the Onboarding & Data Migration teams to ensure successful customer transitions
• Establish team goals and KPIs, and monitor performance metrics
• Collaborate with Sales and Customer Success leadership to manage escalations and reduce churn

Required Qualifications

• 1+ years of experience onboarding MyCase customers
• BA/BS/BE degree required
• Demonstrable leadership skills
• Ability to work cross-functionally in a fast-paced environment
• SaaS experience and/or legal experience desired