Customer Experience Manager - job 1 of 5

Job Summary

A company is looking for a CX Manager.

Key Responsibilities

• Analyze end-to-end customer journeys to identify pain points and unmet needs
• Collaborate with teams to create and update user personas based on research and data
• Leverage data to identify patterns and provide recommendations for experience improvement

Required Qualifications

• Bachelor's Degree
• 7+ years of related experience in Customer Experience (CX)
• Strong analytical and project management skills
• Experience with Qualtrics or similar CX platforms
• Expertise in journey mapping, service blueprinting, and persona development