Customer Engagement Manager - job 1 of 2

Job Summary

A company is looking for a Customer Engagement Manager responsible for enhancing customer relationships and ensuring satisfaction.

Key Responsibilities

• Build and maintain strong relationships with existing clients to understand their needs and ensure satisfaction
• Drive ongoing customer engagement through proactive outreach and support tools
• Serve as the primary point of contact for customers, addressing inquiries and resolving issues

Required Qualifications

• High School Diploma or GED; Bachelor's degree preferred
• 2+ years of relevant sales, account management, or support experience in a SaaS environment
• Proficiency in desktop software programs (Word, Excel, PowerPoint)
• Basic knowledge of the construction industry or willingness to learn
• Technical skills and ability to learn SaaS products