Customer Care Professional - job 1 of 2

Job Summary

A company is looking for an Associate Customer Care Professional-Client Care, Remote.

Key Responsibilities

• Provide a personalized call experience from greeting to problem resolution
• Build rapport with callers and navigate multiple systems to assess situations and offer solutions
• Focus on quality and first-call resolution while minimizing processing time

Required Qualifications

• High school diploma or equivalent; post-secondary education preferred
• Customer service or financial services experience preferred
• Experience in navigating complex customer interactions
• Ability to adapt to change in a fast-paced environment
• Bilingual in English and Spanish is a plus