Customer Care Manager

Job Summary

A company is looking for a Customer Care Manager to lead a team of customer care associates in delivering exceptional service.

Key Responsibilities

• Provide leadership, coaching, and support to customer care associates
• Monitor team performance and implement strategies for improvement
• Champion customer experience excellence and resolve escalated issues

Required Qualifications

• 8+ years of experience in customer care or customer service
• 3+ years in a managerial role with experience managing teams
• Proven track record of meeting or exceeding performance goals
• Strong understanding of customer care tools and performance metrics
• Experience in a fast-paced, customer-centric environment is preferred