Customer Advocacy Manager - job 1 of 2

Job Summary

A company is looking for a Customer Advocacy Manager to lead customer advocacy efforts in a fast-paced B2B tech environment.

Key Responsibilities:

• Design and execute a scalable advocacy program that supports sales, marketing, and customer success goals
• Develop strategic reference content, including case studies and testimonials, to amplify customer success stories
• Launch and manage advocacy initiatives such as customer councils and webinars to enhance customer engagement

Required Qualifications:

• 3-5 years of experience in customer marketing, advocacy, or customer success in a B2B tech environment
• Strong experience working cross-functionally with marketing, sales, product, and customer success teams
• Proven ability to manage executive-level customer relationships with professionalism
• Familiarity with CRM and marketing automation platforms
• Data-driven mindset with the ability to track and report program KPIs and ROI