CSR – Customer Service Representative - job 1 of 2

About Brand My Bag

Brand My Bag is a growing custom packaging company specializing in Mylar bags, printed pouches, and branded containers for the cannabis, food, and retail industries. We help our clients stand out with high-quality, compliant packaging and fast, reliable service.

Position Summary

We’re seeking a detail-oriented Customer Service Representative to join our production and operations team. In this role, you will serve as the key point of contact for customers after a sale is made—tracking jobs from order placement to delivery and ensuring all questions and concerns are promptly addressed.

Key Responsibilities
• Manage customer orders from sale through production to final delivery
• Track and update the status of jobs using internal systems and production software
• Respond to customer inquiries regarding timelines, artwork, revisions, and shipping
• Communicate order details between the sales and production teams to ensure accuracy
• Proactively follow up with customers throughout the process to provide updates and maintain satisfaction
• Resolve issues or escalate concerns as needed to ensure timely resolution
• Maintain accurate records in CRM, order management, and workflow tracking software

Qualifications
• Experience in customer service, order coordination, or production support preferred
• Strong communication and organizational skills
• Detail-oriented and able to manage multiple active orders at once
• Proficiency in Microsoft Outlook, Excel, and general computer systems
• Familiarity with print production or packaging is a plus (not required)
• Ability to work well in a fast-paced, collaborative environment

Please let me know if you require any changes.

Possess skills to prioritize, multi-task, and work in a fast-paced environment.

Job Type: Full-time

Pay: $22.00 – $25.00 per hour

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:
• 8 hour shift
• Day shift

Work Location: In person