CSR – Customer Service Representative (Remote)

Highlights: Remote work from anywhere (with cellular signal), with part-time flexible hours!

Do you love pets? Have you always dreamed of working at a small company? Working at Ruff Revolution may be the right fit for you! We are a local company with a small team and big outreach! Ruff Revolution started in 2020 and has been changing the mobile pet grooming industry ever since. We strive to create the best environment and experience for pets, groomers and pet parents. Join our team and help us build a better future for the pet grooming industry!

We are looking for a responsible, friendly, timely, detail oriented individual to manage customer service tasks, book appointments for multiple groomers’ schedules, and make on the spot scheduling changes when groomers call in sick, customers need to cancel appointments, etc. Hours worked can be flexible but keeping a close eye on the phone during business hours for any urgent issues, and taking action if needed, is a must. We anticipate 14-30 hours worked each week with a schedule of Tuesday, Wednesday, Saturday and Sunday, based on business demand, plus extra shifts available to cover for our other Customer Service Representatives when needed.

The role consists of responding to new and returning customers’ requests through text messages, emails, phone calls and social media messages. You will be the company’s primary source for communication with customers. Your role will primarily be to schedule, reschedule or cancel grooming appointments for customers (or our groomers in the case of call offs for sick days, rescheduling due to traffic, vehicle issues, grooming delays, etc.). You will report to the Office Manager and Owner of the company.

This role will pay a competitive rate at $18-20 an hour with some experience in customer service and/or the pet grooming industry, or $16.50 with no prior experience in either.

Hours worked are based on business demand and expected to be 4-8 hours a day every Tuesday, Wednesday, Saturday and Sunday. It is expected that these hours worked will be between 9am and 7pm Eastern Time (with the exception of groomers calling off, in which case customers should be notified as early as 8am, or as soon as possible before their scheduled appointment).

Ruff Revolution has monthly team bonding activities. We encourage everyone to join, but meetups are off the clock and not mandatory.

For this role, Ruff Revolution offers paid time off (1 week of sick time), accrued by hours worked.

Apply today to join our team of animal lovers!

Qualifications
• Strong communication skills in English, both verbal and written
• Excellent customer service and client support abilities
• Proficient in data entry and computer skills, including smartphones and apps
• Familiarity with phone etiquette and outbound calling practices
• Multilingual or bilingual skills are a plus, but not required
• No prior experience required, however, a willingness to learn is essential

Job Types: Part-time, Temporary, Seasonal

Pay: $16.50 – $20.00 per hour

Expected hours: 14 – 30 per week

Benefits:
• Flexible schedule
• On-the-job training
• Paid time off
• Work from home

Shift:
• Day shift
• Evening shift
• Morning shift
• No nights

Work Location: Remote