CSR – Customer Service Representative - job 2 of 2

Customer Service Representative

Sonicu, a fast-growing wireless sensor and cloud-based Saas company headquartered in Greenfield, IN is looking for an entry level Customer Service Representative to help fill the demand of our growing client base. The position is full-time and serves a vital role in our customer team. Sonicu offers employees unlimited growth potential, a fast-paced work environment in the growing Saas/Monitoring platform/IoT industry.

Responsibilities
• Serve as the primary contact for incoming phone calls and support tickets.
• Provide the first touch for incoming support tickets through CRM or email, determine support issues, and escalate appropriately.
• Identify discrepancies between Hubspot and CRM with contacts, hardware, and professional services.
• Maintain data within CRM including company, individual, invoicing, and shipping contacts.
• Troubleshoot common issues with hardware or software and provide basic tech support, document in CRM and escalate to 2nd tier technical support when required.
• Complete order entry for new orders, and collaborate closely with the sales & Customer Success teams..
• Assist with additional duties as directed.

Experience Preferred
• Customer service-related experience.
• Basic computer knowledge
• Experience working within Hubspot CRM or similar preferred.

Skills and Qualifications
• High School Diploma
• A high level of accuracy and attention to detail is required.
• Excellent communication and interpersonal skills.
• Candidate must read and speak English fluently
• Ability to multi-task and meet deadlines.

Job Type: Full-time

Pay: $34,000.00 – $38,000.00 per year

Benefits:
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:
• 8 hour shift

Work Location: In person