Critical Situation Manager

Job Summary

A company is looking for a Critical Situation Leader.

Key Responsibilities

• Manage high-risk customers and coordinate communication during significant outages
• Facilitate escalations and ensure resolution by collaborating with various departments
• Engage with dealers to improve perceptions and promote CDK services

Required Qualifications

• Bachelor's degree or related experience
• 5+ years of client services, marketing, or sales experience
• Knowledge of all CDK products, software, and internal processes
• Ability to work across all levels of the dealership
• Strong multi-tasking and collaboration skills