Corporate Resolutions Specialist - job 2 of 2

Job Summary

A company is looking for a Corporate Resolutions Specialist.

Key Responsibilities

• Manage customer escalations and complaints to professional standards within company policies
• Handle inbound and outbound customer contacts to maintain service levels and accountability
• Collaborate with internal teams to resolve customer issues and improve processes

Required Qualifications

• Minimum 3 years of customer service experience
• Effective communication skills with management and personnel
• Demonstrated negotiation and conflict management skills
• Proficiency in MS Outlook, Word, PowerPoint, and Excel
• Previous experience in corporate escalations is preferred