Corporate Communications Manager

Position Purpose:

The Home Depot’s Digital Channels and Communications Technology team is searching for a highly motivated, solutions-oriented candidate to join the team managing the company’s internal social network. The Corporate Communications Manager works closely with the Senior Manager of Web Communications to drive continuous engagement in minute-by-minute conversations, social listening and monitoring, reporting and system administration on THD’s Viva Engage network, reaching 500k associates. This individual collaborates with clients across the business to build and execute tailored and creative internal social media campaigns and tactics that exceed YOY engagement targets. The ideal candidate is a creative, critical thinker with a knack for easily boiling down complex issues into easy-to-understand messaging, is technology proficient, and can quickly pick up business concepts, nuances and nomenclature.

The incumbent will be responsible for leading the charge in the social listening space by actively monitoring and analyzing global, topic and discussion-level information to assist with issue resolution and drive business improvement. The ideal candidate must have experience with internal social media and collaboration platforms like Viva Engage or corporate external social platform management experience (e.g., Twitter, LinkedIn, Facebook)

Key Responsibilities:
• Supports network community managers with training/onboarding, management and administration of their respective communities
• Daily platform monitoring, including conversation, topics, technical issues (general platform health, platform features, etc.).
• Serving as a thought partner in developing engaging internal social campaigns and metric reporting with key stakeholders throughout The Home Depot
• Partners across Corporate Communications to amplify and expand enterprise messaging as appropriate for Viva Engage

Direct Manager/Direct Reports:
• Reports to a Senior Manager, Web Communications
• No Direct Reports

Travel Requirements:
• Typically requires overnight travel less than 10% of the time.

Physical Requirements:
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:
• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:
• Proficiency with Excel and PowerPoint to analyze data and present complex concepts in an organized and understandable format
• Proficiency with SharePoint and Adobe Creative Suite
You have excellent communications skills and are good at clearly articulating your ideas social trends and patterns to peers, business partners and senior leaders
• You are organized, can prioritize effectively to handle multiple projects and can thrive under pressure in a fast-paced environment
• Strong team player who thrives in collaborating with a variety of stakeholders

Minimum Education:
• The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.

Preferred Education:
• No additional education

Minimum Years of Work Experience:
• 5

Preferred Years of Work Experience:
• No additional years of experience

Minimum Leadership Experience:
• None

Preferred Leadership Experience:
• None

Certifications:
• None

Competencies:
• Strong communication skills both verbal and written
• Active and engaged participant in local and industry trade media relations
• Ability to develop unique, strategic PR and social media plans
• Savvy and knowledgeable of social media trends and innovations. Depth of knowledge with social media, viral and online word-of-mouth best practices
• Solid understanding of PR, and social media metrics
• Ability to build close relationships with the press to improve effectiveness of pitching activities