Conversational Designer

Job Summary

A company is looking for a Conversational Designer to create human-centered experiences across their Intelligent Virtual Assistant and chat channels.

Key Responsibilities

• Design effective conversational experiences to enhance self-service and customer satisfaction
• Collaborate with cross-functional teams to align conversation designs with business objectives
• Define and optimize dialog flows, intents, and prompts to improve automation success

Required Qualifications

• 3+ years of experience in conversation design, UX writing, or voice interface design
• Knowledge of conversation principles, psychology, and accessibility standards
• Experience designing for IVAs, chatbots, or other conversational platforms
• Familiarity with natural language understanding and dialog management
• Experience with dialog flow tools and conversation prototyping platforms