Conversational Chat Bot Designer

Job Information

Industry

Education

Date Opened

03/02/2023

Job Type

Full time

Work Experience

1+ Years

Remote Job

About Us

Our mission is to bring people together and connect them into a community to nurture each other. We aim to share a conducive environment, a joyous space to grow and excel; a world brimming with selfless love and enough kindness. We strive to enrich each of our lives with kaleidoscopic memories we make here – vibrant, lively, of all hues and colors.

Job Description

This is a remote position.
• Create a virtual Chat Bot agent
• Solve customer challenges using Voice/Text UI that enables the ability to deliver personalized and contextual information in real-time
• Design end-to-end conversational interactions, including what can go wrong, and how
• Develop mockups, flows, redlining and all other creative prototyping related items
• Work closely with support team to assess use cases – including the context, the topics, and the types of user questions
• Work on multiple projects simultaneously, feel comfortable dealing with multiple stakeholders, and be able to think strategically when reviewing design work and providing feedback and guidance
• Champion a user-first approach and conduct thorough client and user research

Requirements
• Bonus points for experience in Journalism, Communication, English Literature, Creative Writing, Technical Writing, or related fields
• Experience in Conversation Design
• Writing experience (digital content design, UX writing, and/or content strategy) with attention to detail and the ability to work on multiple projects at once
• Excellent written and verbal communication skills
• Proven track record of defining, socializing, testing, iterating on, and delivering outstanding digital experiences
• Experience writing for social and new media
• Ability to work fast and meet deadlines
• Ability to learn new systems quickly and effectively
• Ability to quickly analyze complex systems and solve problems
• A true team player – willing to be part of a team of Conversation Designers who work remotely around the world
• Experience explaining ideas visually such as using content flows, mockups, or prototypes
• Knowledge in human-machine interactions – advantage
• Previously published at least one Virtual Agent – big advantage

Benefits
• Opportunity to be a part of a dynamic growth focused tech startup
• Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes
• Opportunity to work closely with serial tech entrepreneurs from Silicon Valley
• Fun loving environment and caring team mates and inclusive culture of the company