Contact Center Software Engineer

Job Summary

A company is looking for a Contact Center Software Engineer to support Cloud Contact Center platforms.

Key Responsibilities

• Design and develop products and features for Cloud Contact Center platforms
• Conduct unit testing, code reviews, and resolve bugs identified during QA processes
• Mentor team members and train stakeholders on NICE CXone tools and solutions

Required Qualifications

• 2-4 years of IVR and ACD development experience
• 1-3 years of CXone Studio scripting experience
• Experience with CRM integration and cloud telephony platforms
• High School diploma or GED required
• Certifications such as NICE Certified Implementation Engineer preferred