Contact Center Associate - job 1 of 4

Job Summary

A company is looking for a Contact Center Associate to provide exceptional service to its members.

Key Responsibilities

• Deliver exceptional service while managing high call volumes and meeting performance targets
• Master the company's products and proactively engage members to enhance their experience
• Resolve member inquiries and complaints professionally, ensuring satisfactory outcomes

Required Qualifications

• High School Diploma and 1 year of experience, or a Bachelor's Degree with no prior experience
• Minimum two years of customer service experience required
• Minimum one year of Contact Center experience preferred
• Ability to independently learn in a self-paced online environment
• Proficiency with PC and Microsoft applications such as Outlook, Word, and Teams