Consumer Services Representative

Job Summary

A company is looking for a Consumer Services Representative (Tier 1).

Key Responsibilities

• Assist consumers primarily through chat and email, ensuring a prompt and professional experience
• Provide expert advice on lawn and garden products, maintenance, and care solutions
• Troubleshoot product issues and provide step-by-step guidance for customers

Required Qualifications

• 1+ years of experience in customer service, preferably in a call center environment
• Proven ability to navigate multiple systems simultaneously while interacting with consumers
• Familiarity with Salesforce or similar CRM systems preferred
• Willingness to work flexible schedules, including evenings, weekends, and holidays
• Personal or professional knowledge of or interest in lawns and gardens is a plus