Community Support Analyst

Job Summary

A company is looking for a Community Analyst to provide support for data and tech products within the Democratic data ecosystem.

Key Responsibilities

• Provide user support by troubleshooting technical questions and participating in a community on-call rotation
• Manage and mentor Community Analysts while developing the team's vision and professional development plans
• Partner with the product team for training and documentation of tech products and facilitate user feedback

Required Qualifications

• Experience working on a political campaign or at a state party or political tech organization
• Experience in an externally-facing role, such as user or customer support
• Familiarity with VoteBuilder and other organizing tools
• Basic understanding of SQL or similar languages for analyzing large datasets
• Commitment to supporting the Democratic Party and improving political processes