Co-op, Operations and Customer Center (Fall 2025)

How youll help us Keep Climbing (overview & key responsibilities)

Delta Air Lines’ Operations & Customer Center (OCC) is seeking qualified co-op students, available for a minimum of 3 alternating work terms (Fall 2025, Summer 2026 and Spring, 2027).

OCC Co-Ops will be assigned to one of the teams that support Delta’s 24/7 operation. The OCC is the “heartbeat” and nerve center of Delta’s world-wide operations and is responsible for all tactical and strategic decision-making for any operational disruption in our worldwide network. Co-ops will work with aviation professionals, supporting our teams by using data to solve operational business challenges.

A Co-Op will be assigned to one of the following teams:
• Air Traffic Management– This OCC Co-Op will be assigned to Air Traffic Management team within the OCC, which is a diverse back-office team with operational experts who oversee Delta’s relationship and strategy with the FAA and Air Traffic Control facilities as well as experienced analytical professionals who build and maintain data-driven solutions geared toward efficiency of the national airspace. This Co-Op will leverage the team’s operational experience along with internal and external data sources to develop analysis and data products designed to mitigate system delay and improve operational decision making.
• Operations Management – This OCC Co-op will be assigned to Operations Management, which is responsible for overseeing Deltas day-to-day operation, including aircraft and crew resources. This Co-op will work with the Operations Managements back office team and will assist in creating applications and identifying eficiencies in order to streamline workflow.

What you need to succeed (minimum qualifications)
• Working as a Co-op does not guarantee a full-time opportunity upon graduation. This position is intended to provide you with educational, and professional work experience to prepare you for the workforce.
• This position requires you to work for 3 alternating semesters. You cannot actively take any courses (inclusive of online or in-person) and work as a Co-op at the same time, which may delay your graduation by 1-2 semesters.
• Rotations: Fall 2025, Summer 2026, Spring 2027.
• Undergraduate students in pursuit of a bachelors degree in Computer Science, Analytics, Economics, Industrial Engineering, Aviation Management or similar 4-year degree program.
• Must be available to work for three alternating semesters in Atlanta, GA, Monday through Friday 8AM – 5PM work schedule.
• Must be enrolled with educational institution throughout duration of co-op program.
• Willingness/ability to learn new skills is required – be willing try new things and fail, learn from each experience and improve.
• Willingness to brainstorm with and leverage expertise of other team members, maintaining a team-first attitude with success of your team as top priority.
• Strong organizational, project management, and verbal/written communication skills are essential.
• Proficiency in Microsoft Office Suite, especially Excel & PowerPoint.
• Must be comfortable working in group and individual settings
• Consistently makes safety and security, of self and others, the priority.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)
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