Cloud Computing Associate

Job Summary

A company is looking for a Cloud Computing Associate - AWS Connect.

Key Responsibilities

• Manage and administer the service desk Amazon Connect CMS, troubleshoot system errors, and provide training to service desk teams
• Monitor and report on service desk Key Performance Indicator (KPI) metrics to inform leadership of performance
• Design and implement omnichannel solutions for voice, email, chat, and SMS while analyzing performance trends

Required Qualifications

• High School diploma and 6 years of experience
• U.S. citizenship and ability to obtain/maintain a U.S. government agency level clearance
• Minimum 5 years of verifiable technical experience in information technology roles
• 1-3 years hands-on experience with Amazon Connect in the AWS GovCloud environment
• 3-5 years' experience in an IT Service Desk setting with knowledge of service desk KPIs