Clinical Technical Support Specialist

Job Summary

A company is looking for a Clinical Technical Support and Data Migration Specialist (B2B SaaS).

Key Responsibilities:

• Respond to customer inquiries via email support, providing accurate and efficient solutions
• Serve as the primary contact for data migration inquiries, ensuring accuracy and integrity of reports
• Assist in scheduling and executing data migrations, coordinating with various teams and customers

Required Qualifications:

• 3+ years of relevant experience in customer-facing roles such as tech support or clinical treatment
• Experience in a clinical position within a healthcare environment
• Knowledge of e-clinical systems and technologies, with clinical experience required
• Highly analytical mindset with superior troubleshooting abilities in software
• Proactive, self-motivated, and capable of managing multiple responsibilities