Client Success Specialist

Job Summary

A company is looking for a Client Success Specialist to lead client rollouts, onboarding, and training while ensuring successful product adoption.

Key Responsibilities

• Develop and execute detailed rollout plans and oversee client onboarding and training
• Build and maintain strong client relationships while resolving issues and tracking performance metrics
• Create and manage client-facing content and assist with special projects to improve processes

Required Qualifications

• Proven experience in managing client relationships, including onboarding and training
• Ability to tailor program rollouts to meet diverse client needs
• Experience in tracking and interpreting key performance metrics
• Skilled in data analysis to identify trends and drive improvements
• Comfortable working cross-functionally with multiple stakeholders