Client Operations Manager

Job Summary

A company is looking for a Client Operations Manager to assist in managing relationships with mid-large strategic clients.

Key Responsibilities

• Serve as a secondary point of contact for clients and develop relationships with key client contacts
• Collaborate with the Client Management team on strategic initiatives, RFPs, and client renewals
• Manage client reporting demands and coordinate client meetings and business reviews

Required Qualifications

• Associate or bachelor's degree
• 3+ years of experience in a client management capacity
• Advanced proficiency in MS Word, Excel, PowerPoint, and Salesforce
• Knowledge of Teladoc and/or Livongo products and the healthcare industry
• Strong dedication to customer service and managing a high volume of client requests