Claims Quality Analyst - job 1 of 2

Job Summary

A company is looking for a Claims Quality Analyst to promote excellent call quality and documentation through consistent monitoring.

Key Responsibilities

• Remotely monitor customer service representatives to ensure quality call handling and accurate documentation
• Provide feedback to representatives on monitored calls and complete daily statistical reports
• Attend department meetings and notify management of serious call quality infractions

Required Qualifications

• High School Graduate required
• 1-2 years of experience in a call center, preferably in claims processing
• Proficient in typing speed and strong keyboarding/computer skills
• Experience with Microsoft Word and Excel
• Detail-oriented with good observation skills