Chewy Customer Support Specialist (Remote)

Join the Chewy team as a Customer Support Specialist and help pet parents get the best care for their furry friends! We are looking for friendly, compassionate, and driven individuals to provide top-notch support to our customers while working remotely.

Key Responsibilities:
• Assist customers with product inquiries, order issues, and returns via phone, email, and chat.
• Offer knowledgeable advice on pet care, products, and services to ensure customer satisfaction.
• Resolve customer complaints promptly and efficiently, maintaining a positive and helpful attitude.
• Ensure accurate and timely information is provided to customers regarding their orders and inquiries.
• Work with team members to maintain Chewy’s high standards of customer satisfaction.

Qualifications:
• High school diploma or equivalent; some college preferred.
• Previous customer service experience is a plus, but not required.
• Excellent communication skills (both written and verbal).
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work independently and manage time effectively in a remote environment.
• A love for pets is a bonus!

Why Chewy?
• Competitive salary and benefits package.
• Remote work opportunity with flexible schedules.
• Health, dental, and vision insurance.
• Paid time off and company holidays.
• Employee discounts on pet products.
• A culture that values collaboration, inclusion, and a shared passion for pets.

How to Apply: If you’re ready to make a difference in the lives of pets and pet parents, apply now to become part of our dynamic team!

Chewy is an equal opportunity employer and welcomes applicants from all backgrounds. We are committed to creating an inclusive environment for all employees.