Chat Support Representative - job 1 of 3

RentRedi is looking to bring on a Chat Support Representative to provide a superior customer experience and actively working to reduce churn, increase conversion from signup to subscribe and trouble shoot issues such that solutions are provided or the correct team member is assigned to assist.

Ideal Candidate:

1-3 years of experience in customer success or other strategic client-facing roles

Experience with Intercom or Similar Chat platform

Experience with Jira a plus

Prefer some startup experience, especially in a B2B SaaS and/or Real Estate

Experience with value demonstration and support

A tech savvy and detail-oriented approach

Your Mission with Us ⭐️:

You will handle chats and directly

Help customers, provide solutions, and escalate when necessary

Collaborate with onboarding, sales and tech support team to deliver an excellent customer experience

About RentRedi

RentRedi is modern, end-to-end landlord software that streamlines self-management of rental properties to make financial freedom attainable. We are fast-growing property management software dedicated to growing our product, customers, and team. For landlords, RentRedi provides an all-in-one dashboard that enables them to collect rent, list properties, screen tenants, sign leases, and manage maintenance. RentRedi has partnered with platforms including Plaid, Latchel, TransUnion, TSYS, Sure Insurance, and Realtor.com, and Doorsteps to create the best experience possible. For tenants, RentRedi’s easy-to-use mobile app allows them to apply, pay rent, report rent payments to credit bureaus, auto-pay, sign leases, and submit maintenance requests.

The problem we’re solving is plaguing 100,000,000 tenants and 20,000,000 landlords across the US. Traditional approaches have focused only on massive property management companies, leaving the majority of landlords and tenants with a renting experience neither enjoys – we’re changing that and making renting easy and enjoyable for everyone.