Chat Support Agent - job 2 of 2

Job Overview
We are seeking a dedicated and enthusiastic Chat Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience. The ideal candidate will possess strong communication skills and a passion for helping others.

Responsibilities
• Provide outstanding customer support via phone, email, and chat.
• Handle inbound and outbound calls to assist customers with their inquiries.
• Maintain detailed records of customer interactions and transactions.
• Resolve customer complaints effectively while ensuring satisfaction.
• Collaborate with team members to improve service delivery and efficiency.
• Utilize phone etiquette to create a welcoming environment for customers.
• Assist in sales efforts by promoting products and services as appropriate.
• Support multilingual customers by providing assistance in their preferred language when applicable.

Experience
• Previous experience in customer support or call center environment is preferred.
• Strong communication skills in English; bilingual or multilingual abilities are a plus.
• Familiarity with support techniques and handling procedures is advantageous.
• Proven ability to handle high-pressure situations while maintaining professionalism.
• Excellent phone etiquette and interpersonal skills are essential.

Join us in delivering exceptional customer experiences while growing your career in a supportive environment!

Job Types: Full-time, Part-time

Pay: $25.81 – $31.96 per hour

Benefits:
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Shift:
• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Rotating shift
• Split shift

People with a criminal record are encouraged to apply

Education:
• High school or equivalent (Required)

Experience:
• Customer support: 1 year (Preferred)

Location:
• California (Preferred)

Work Location: Remote