Chat Support

Your Compass in the Health & Fitness Journey

Total Shape is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward. At Total Shape, we pride ourselves on delivering comprehensive information tailored to your health and fitness journey. Our mission is to help you make informed decisions that expedite your path to your health and fitness goals.

Since 2003, our dedicated team has worked hard to create an exhaustive library of thorough and reliable information. Our team of 60+ team of writers, special contributors, fact checkers and medical reviewers are health and fitness experts, including registered dietitians, nutritionists, board accredited medical doctors, certified personal trainers, qualified coaches, and professional athletes who write, fact check, review and constantly update our collection of 2,000+ articles.

The Role

Company: Total Shape

Location: Remote (Work from Home)

Salary: $2,500 – $3,500 monthly (based on experience)

We are seeking a highly motivated and dedicated Chat Support professional to join our team remotely. The ideal candidate will have excellent communication skills, a customer-first mindset, and a passion for providing top-tier support.

Key Responsibilities:
• Responding to customer inquiries via live chat in a timely and professional manner
• Resolving customer issues and concerns with empathy and efficiency
• Ensuring customer satisfaction by providing accurate information and effective solutions
• Maintaining records of customer interactions and feedback

Ideal Profile

Qualifications:
• Strong written communication skills
• Ability to manage multiple chats simultaneously
• Previous customer service or chat support experience is a plus
• Self-motivated with excellent time management skills
• ** Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for.

We will not reply to messages sent to our social media accounts about job applications — all communications from us will only be sent via email.
• If you don’t receive a message, please feel free to re-apply after 6 months to another opening suitable for you in our company. ***

What’s on Offer?
• Work alongside & learn from best in class talent
• Leadership Role
• Opportunity to make a positive impact