Call Monitoring Specialist

Job Summary

A company is looking for a Call Monitoring Specialist to join their quality assurance team.

Key Responsibilities:

• Audit recorded and live calls to ensure compliance with company standards
• Conduct desk audits to ensure proper documentation and timely updates in SalesForce
• Monitor deadlines and collaborate with team members for effective case progression

Required Qualifications:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Salesforce experience strongly preferred
• Organizational skills to manage multiple tasks and deadlines
• Discretion and professionalism in handling confidential information
• Flexibility and adaptability in a fast-paced work environment