Call Center Systems Administrator

Job Summary

A company is looking for a Call Center Systems Administrator (Specialist).

Key Responsibilities:

• Manage and configure core call center systems, ensuring optimal operation
• Implement configuration changes and process improvements to enhance system performance
• Create technical documentation and provide training on system functionalities

Required Qualifications:

• 2-5+ years of experience administering major contact center platforms
• Strong SQL proficiency and experience with BI tools for report development
• Understanding of Lean, Six Sigma or similar process improvement methodologies
• Experience creating technical documentation and providing user training
• Ability to analyze performance data for operational insights